Delivery & returns

We know what it’s like waiting for a delivery so we try our best to get all orders out as soon as possible.

We offer a a couple of different postage methods for you to choose from to get your order to you safely and as soon as possible.

We use both Royal Mail and Hermes tracked.

Our delivery costs for packages under 2kg and under £25 are as follows:

Standard Delivery (4-5 working days from dispatch): £3.49

Express Delivery (next working day from dispatch): £6.99

Our delivery costs for packages over 2kg and under £25 are as follows:

Standard Delivery (4-5 working days from dispatch): £5.99

Express Delivery (next working day from dispatch): £6.99


Discounted Shipping

We know that shipping costs can often put people off and we try to be as fair as possible which is why we offer standard shipping for packages under 2kg for just 99p! Simply spend over £25 and get shipping for £1.99. If your package is above 2kg we will discount standard shipping to £4.99.


Delivery Times

Our delivery times are based on the time from dispatch. Some of our products are personalised we make these to order so we can’t just pick them off a shelf. Each personalised product is made just for you.

We aim to dispatch all personalised orders in 3-5 working days. All other items we aim to dispatch within 2-3 working days.

We stick to these times as closely as possible and on most occasions items are dispatched and shipped faster. At peak times of year (Christmas, Valentines, National Celebrations, etc) our dispatch times can be longer due to how busy we are.


SENDING YOUR GIFT DIRECTLY?
We do not include invoices in our packages and only a packing note, so you can send your gift directly to the recipient.


DELIVERY COSTS
If you’re ordering multiple items or large items, your delivery charge may vary from the prices listed. We’ll let you know on the basket page how much your postage charges will be.


RETURNS

You are welcome to return your item to us with 14 days of purchase if you are unhappy or there is a fault with the item.

Please send all items back (along with your returns slip) to:

Ma & Me Ltd, 23 Lancaster Street, Leicester, LE5 4GD

PLEASE NOTE: Our reusable Face Mask cannot be returned due to safety precautions in place to protect our staff from COVID-19. Due to demand it may take 3-5 days to dispatch your face mask order